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Friends and Family Test (FFT) & Patient Participation Group (PPG)

Friends & Family / Patient Participation

Appointments

appointments

Important:

You do not have to make an appointment in order to have forms completed (for example, housing letter). Please bring these forms to the reception desk at the surgery asking when would be a suitable time to collect them. There are charges for certain forms which will be explained to you when you hand over your form.

Making an Appointment

If you require a routine appointment please ring the surgery on 01606 544644 to make this appointment.  It would help us if you could avoid ringing between 8am and 10am as this is the busiest time for us as we are dealing with requests for urgent appointments. A quicker and easier way to book your appointments is via either your phone using the GPAsk app or from your PC, laptop or tablet from the home page of swanlowmedicalcentre.co.uk

If you feel your appointment is of an urgent nature (i.e. new acute illness) you should ring the surgery on 01606 544644 and explain to the receptionist that you have a health issue you would deem to be urgent, you will then be offered either a telephone consultation with a GP or you may be offered an appointment on the same day you are ringing in.

If you feel your problem is not urgent and you do not need to be examined you can request a telephone consultation with a GP.  Please ensure you give an up to date contact phone number to the receptionist and that you will be available when they call you back.  The doctor will call you back as soon as necessary or in the next few days.  Alternatively they will suggest that an appointment is made.

 calendar Click here to book/cancel your appointment online

Chaperone Policy

Our doctors will request a chaperone to be present in certain circumstances in order to protect the interests of both the patient and themselves. If this has not been offered and you consider it necessary please ask.

 
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