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Friends and Family Test (FFT) & Patient Participation Group (PPG)

Friends & Family / Patient Participation

out of hours

When We Are Closed

NHS 111

This service will operate from 6.30pm - 8.00am on weekdays and 24 hours at weekends and on Public Holidays.

To access this service, ring 111 where an assessment will be made by an experienced Triage Nurse. You will then be either given advice over the telephone, a home visit, an appointment at Northwich Infirmary NEW Centre or Leighton Hospital, or referred to a Community Pharmacist or other services.

EMERGENCIES

If you have an emergency and if a Doctor is not available immediately, please make use of the EMERGENCY AMBULANCE SERVICE by dialling 999.

For urgent problems during surgery hours, please telephone 01606 544644. Surgery hours are between 8.00 am and 6.30 pm on Monday to Friday. In an emergency outside the surgery hours, please telephone 111 between 6.30 pm and 8.00 am, or the surgery number where you will automatically be put through to ‘Out of Hours’.

NHS Direct

In the case of urgent need when the practice is closed you can call NHS 111 on 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website