Appointments

appointments

Making an Appointment

If you require a routine appointment please ring the surgery on 01606 544644 to make this appointment.  It would help us if you could avoid ringing between 8am and 10am as this is the busiest time for us as we are dealing with requests for urgent appointments. 

If you feel your appointment is of an urgent nature (i.e. new acute illness) you should ring the surgery on 01606 544644 and explain to the Care Navigator that you have a health issue you would deem to be urgent, you will then be offered either a telephone consultation with a clinician or you may be offered an appointment on the same day you are ringing in.

If you feel your problem is not urgent and you do not need to be examined you can request a telephone consultation with a clinician.  Please ensure you give an up to date contact phone number to the Care Navigator and that you will be available when they call you back.  The doctor will call you back as soon as necessary or in the next few days.  Alternatively they will suggest that an appointment is made. 

Important:

You do not have to make an appointment in order to have forms completed (for example, a letter from a GP). Please select option 3 when calling the main number (01606 544644) and speak with the Secretaries for advice. There are charges for certain forms/letters which will be explained to you when you hand over your form.  There are also certain forms/letters we are unable to complete.  The average time for completion is between 6 and 8 weeks, this is due to the 'private administration work' not being undertaken in NHS hours.

THE HUB

Limited appointments are available on Friday evening and Saturdays at the Hub, Dene Drive.  Please ask the reception team if these appointments are available should you prefer.

Chaperone Policy

Our doctors will request a chaperone to be present in certain circumstances in order to protect the interests of both the patient and themselves. If this has not been offered and you consider it necessary please ask.  

 
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