Noticeboard

Flu vaccinations - support us to support you!

If you are eligible for a free flu vaccination we will be inviting you in for you vaccine in a slightly different way this year.  Because some of you will be higher risk than others we will be prioritising who we see when.  Please wait for either an email, text, letter or phone call from us to book in.

Organising the flu clinics is very costly and we have already bought and paid for a vaccination for you if you are eligible.  We would really appreciate it if you supported us and have  your vaccine done with us; we are in a safe controlled environment with all the necessary PPE, social distancing rules and we have immediate access to your medical records should the need arise.

We do NOT ask any other organisations e.g.supermarket, chemists to do the flu vaccine on our behalf as this takes funding away from us.  We have doctors, nurses, reception and admin staff all prepared to come in during weekends so we can offer you a first class service and ensure you are safe to the best of our ability.

Comments & Suggestions

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Development Manager (Ange Roberts) and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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