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Noticeboard

Dene Drive Primary Care Centre"Hot" Clinic - you may have read in the local papers/social medial that Dene Drive is being the "hot/red" clinic for Winsford. If you think you may have symptoms of Covid-19 please firstly ring NHS111 and they will advise you what to do next.  Please do NOT attend Dene Drive Primary Care Centre unless you have had a conversation with NHS111 first - after an initial conversation they may advise you to ring Swanlow for further care - we will have a record from NHS111 for all the patients who are advised to do this, so please do not try to circumnavigate the system.  The process is that you will ring NHS111, they will pass you over to Swanlow, a GP from Swanlow will speak with you and if they believe you need to be seen in the "hot" clinic they will pass your details onto the clinic.  A GP from that clinic will then ring you to discuss what the process is for attending the Covid "hot" clinic.  

Comments & Suggestions

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Development Manager (Ange Roberts) and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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