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Noticeboard

Dene Drive Primary Care Centre"Hot" Clinic - you may have read in the local papers/social medial that Dene Drive is being the "hot/red" clinic for Winsford. If you think you may have symptoms of Covid-19 please firstly ring NHS111 and they will advise you what to do next.  Please do NOT attend Dene Drive Primary Care Centre unless you have had a conversation with NHS111 first - after an initial conversation they may advise you to ring Swanlow for further care - we will have a record from NHS111 for all the patients who are advised to do this, so please do not try to circumnavigate the system.  The process is that you will ring NHS111, they will pass you over to Swanlow, a GP from Swanlow will speak with you and if they believe you need to be seen in the "hot" clinic they will pass your details onto the clinic.  A GP from that clinic will then ring you to discuss what the process is for attending the Covid "hot" clinic.  

Rights and Responsibilities

Patients at this practice are entitled to:

  • Be provided with services in a courteous, civil and co-operative manner
  • A clear explanation of and advice on the patient’s medical condition an any proposed treatment
  • A referral for specialist medical opinion or other second opinion in appropriate circumstances
  • Receive information via the practice notice board / web site / newsletter of any relevant health promotion exercise and preventative medicine initiatives
  •  Absolute confidentiality of medical records maintained by the practice subject to any provisions for disclosure imposed or allowed by law
  • Access their own personal health records in accordance with the Data Protection Act. Please write to your Doctor if you wish to view your records.
  • Have any formal complaint against the practice investigated and dealt with fairly and according to the practice Complaints Procedure
  • Request (either in writing or verbally) to be seen by a particular Doctor. We shall endeavour to comply with this request, but need not do so if the preferred Doctor is not able to or has reasonable grounds for refusing

 

 

 

 
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