Noticeboard

My Planned Care

If you are currently waiting for a hospital appointment, operation or treatment, we wanted to let you know that the NHS has recently launched the My Planned Care Patient Digital Platform www.myplannedcare.nhs.uk which gives you direct access to the latest average wait time information for your trust, as well as helpful advice and support whilst you wait.
We encourage to look at this site where you may find the information you need before contacting your GP or hospital for an update about any elective procedures you are waiting for.
Updated weekly, the site is easy-to-use and is ‘open-access’ so your carer, friends, relatives and your NHS team can also access this information.

Wearing a face covering

With the recent change in government restriction guidelines to COVID-19, we ask that all patients attending the surgery continue to wear a face covering. This is for your protection as well as our staff.

Covid Passports

If you are aged 16 or over your Covid passport can be found on either the MyGP app, Patient Access app or the NHS app or if you do not have a mobile phone you can ring 119 and they will organise a letter to be sent to you.  If you are travelling please ensure you leave enough time to get this as it is sent out via the postal service.

We CANNOT print off Covid Passports - they are either electronic on your app or on paper via NHS 119

We do NOT provide "proxy" access for children aged between 11 and 15 and NHS 119 will not provide a letter either.  

https://www.nhs.uk/conditions/coronavirus-covid-19/get-digital-covid-pass/

                                                              

Appointments

appointments

Important:

You do not have to make an appointment in order to have forms completed (for example, housing letter). Please ring the Secretaries for advice. There are charges for certain forms which will be explained to you when you hand over your form.

Making an Appointment

If you require a routine appointment please ring the surgery on 01606 544644 to make this appointment.  It would help us if you could avoid ringing between 8am and 10am as this is the busiest time for us as we are dealing with requests for urgent appointments. 

If you feel your appointment is of an urgent nature (i.e. new acute illness) you should ring the surgery on 01606 544644 and explain to the Care Navigator that you have a health issue you would deem to be urgent, you will then be offered either a telephone consultation with a clinician or you may be offered an appointment on the same day you are ringing in.

If you feel your problem is not urgent and you do not need to be examined you can request a telephone consultation with a clinician.  Please ensure you give an up to date contact phone number to the Care Navigator and that you will be available when they call you back.  The doctor will call you back as soon as necessary or in the next few days.  Alternatively they will suggest that an appointment is made.

Chaperone Policy

Our doctors will request a chaperone to be present in certain circumstances in order to protect the interests of both the patient and themselves. If this has not been offered and you consider it necessary please ask.  We also now have a trained male chaperone should the need arise.

 
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