NHS Test and Trace scam
The NHS Test and Trace Service is aimed at identifying and advising people who have had close contact with someone who has tested positive for COVID-19.
Close contact is defined as:
- Having face-to-face contact with someone (less than 1 metre away)
- Spending more than 15 minutes within 2 metres of someone
- Travelling in a car or other small vehicle with someone (even on a short journey) or close to them on a plane.
We want you to recognise the difference between a genuine and fraudulent NHS Test and Trace conversation. There are reports that scammers are trying to impersonate contact tracers in an attempt to obtain personal information.
NHS Test and Trace contact tracers will always:
- Call from 0300 013 5000
- Send text messages from "NHS"
- Ask people to sign into the NHS test and trace contact-tracing website
- Ask for your full name and date of birth to confirm identity, and postcode to offer support while self-isolating
- Ask about any coronavirus symptoms
- Ask you to provide the name, telephone number and/or email address of anyone you have had close contact with in the two days prior to symptoms starting
- Ask if anyone you have been in contact with is under 18 or lives outside England.
They will never:
- Ask for bank details or payments
- Ask for details of any other accounts, such as social media
- Set up a password or PIN number over the phone
- Call from a premium rate number such as those starting 09 or 087