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Swanlow Medical CentreDene Drive Primary Care CentreDene DriveWinsford, CW7 1ATTel: 01606 - 544644
Flu vaccinations - support us to support you!
If you are eligible for a free flu vaccination we will be inviting you in for you vaccine in a slightly different way this year. Because some of you will be higher risk than others we will be prioritising who we see when. Please wait for either an email, text, letter or phone call from us to book in.
Organising the flu clinics is very costly and we have already bought and paid for a vaccination for you if you are eligible. We would really appreciate it if you supported us and have your vaccine done with us; we are in a safe controlled environment with all the necessary PPE, social distancing rules and we have immediate access to your medical records should the need arise.
We do NOT ask any other organisations e.g.supermarket, chemists to do the flu vaccine on our behalf as this takes funding away from us. We have doctors, nurses, reception and admin staff all prepared to come in during weekends so we can offer you a first class service and ensure you are safe to the best of our ability.
You do not have to make an appointment in order to have forms completed (for example, housing letter). Please bring these forms to the reception desk at the surgery asking when would be a suitable time to collect them. There are charges for certain forms which will be explained to you when you hand over your form.
If you require a routine appointment please ring the surgery on 01606 544644 to make this appointment. It would help us if you could avoid ringing between 8am and 10am as this is the busiest time for us as we are dealing with requests for urgent appointments. A quicker and easier way to book your appointments is via either your phone using the GPAsk app or from your PC, laptop or tablet from the home page of swanlowmedicalcentre.co.uk
If you feel your appointment is of an urgent nature (i.e. new acute illness) you should ring the surgery on 01606 544644 and explain to the receptionist that you have a health issue you would deem to be urgent, you will then be offered either a telephone consultation with a GP or you may be offered an appointment on the same day you are ringing in.
If you feel your problem is not urgent and you do not need to be examined you can request a telephone consultation with a GP. Please ensure you give an up to date contact phone number to the receptionist and that you will be available when they call you back. The doctor will call you back as soon as necessary or in the next few days. Alternatively they will suggest that an appointment is made.
Our doctors will request a chaperone to be present in certain circumstances in order to protect the interests of both the patient and themselves. If this has not been offered and you consider it necessary please ask. We also now have a trained male chaperone should the need arise.
Home visits will be made for persons TOO ILL TO ATTEND the surgery. If a home visit is necessary, please telephone as early as possible PLEASE TELEPHONE BEFORE 10.00 am and you will be placed on GP Triage list, the GP will know it is a Home Visit request and will ring you back within the hour.
Home visits use a large amount of the doctors time, please come to the surgery if at all possible.
If we don't contact you, you can assume the blood results are all satisfactory.
If you want to know the results, after a suitable interval (3-7 days for blood or urine tests or 10 - 14 days in the case of an x-ray) please telephone the surgery to see if results are available.
You will be advised by the Receptionist if you need to make an appointment to see the Doctor for the results.
If you feel it would help to speak to a doctor or one of the nurses over the telephone regarding a problem please speak to a receptionist. It would help the doctor or nurse to respond appropriately if you could outline the nature of your problem to the receptionist. Please ensure you give an up to date contact phone number to the receptionist. The doctor or nurse will call you back as soon as necessary or in the next few days. Alternatively they will suggest that an appointment is made.
It is not necessary to book an appointment with a doctor for medical reports or forms to be completed.
Please pass any medical report or form to the receptionist.You will be advised of the fee, which is payable in advance.
NHS Test and Trace scam The NHS Test and Trace Service is aimed at identifying and advising people who have had close contact with someone who has tested positive for COVID-19. Close contact is defined as:
We want you to recognise the difference between a genuine and fraudulent NHS Test and Trace conversation. There are reports that scammers are trying to impersonate contact tracers in an attempt to obtain personal information. NHS Test and Trace contact tracers will always:
They will never:
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